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Thunderbird non responsive

  • 5 replies
  • 0 have this problem
  • 9 views
  • Last reply by Ed

papa.george.sotiriou
papa.george.sotiriou
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Need help with Thunderbird. No matter what I tried always comes back to the same problem.

Problem: Keep getting message non responding. Very buggy, difficult deleting emails (will delete after a prolong period of time > 5 sec). When typing a message there will be no characters then after a short period of time the charterer typed shows up. Sometime without and reason while using Thunderbird it close by itself.

What I have down to solve the problem: 1. Start in safe mode Thunderbird operates as expected with any issues. 2. Win 10 environment, closed all apps and made sure there was no extensions running. Made sure the only app open on the task manger was Thunderbird. NO SOLUTION FOUND 3. Download and install latest version of Thunderbird. NO SOLUTION FOUND 4. Created a new profile file. NO SOLUTION FOUND

Need help, what else is there to try short of a total Nuclear solution?

Need help with Thunderbird. No matter what I tried always comes back to the same problem. Problem: Keep getting message non responding. Very buggy, difficult deleting emails (will delete after a prolong period of time > 5 sec). When typing a message there will be no characters then after a short period of time the charterer typed shows up. Sometime without and reason while using Thunderbird it close by itself. What I have down to solve the problem: 1. Start in safe mode Thunderbird operates as expected with any issues. 2. Win 10 environment, closed all apps and made sure there was no extensions running. Made sure the only app open on the task manger was Thunderbird. NO SOLUTION FOUND 3. Download and install latest version of Thunderbird. NO SOLUTION FOUND 4. Created a new profile file. NO SOLUTION FOUND Need help, what else is there to try short of a total Nuclear solution?

All Replies (5)

Ed
Ed
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In normal mode, disable all your add-ons > re-enable one at a time and test.

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papa.george.sotiriou
papa.george.sotiriou Question owner
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Ed, I have only one add on and disabling it had no effect. Still have the same problems.

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Ed
Ed
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Go to TB menu > Settings > General

- scroll all the way down and click the 'Config editor' button on the right - click 'Accept the risk and continue' - search for accessibility.force_disabled > change the value to 0 > click check mark > restart TB

If it still hangs, try turning off hardware acceleration: 

- go to TB Menu > Settings and enter 'hardware' (no quotes) in the search box
- uncheck 'Use hardware acceleration when available'
- close the tab and restart TB

Modified by Ed

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papa.george.sotiriou
papa.george.sotiriou Question owner
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Problem solved.

accessibility. force_disabled already set to zero.

unchecked hardware acceleration. Restarted. THAT FIXED THE PROBLEM. Thank you greatly.

As a matter of possible interest, this is the 2nd app that I had to disable the accerlator to get to work. The latest version of LibreOffice would not run (at all) until I disable the accerlator.

Once again I thank you for you help. I would never have found the solution on my own.

Another problem: the hot spot "Solve the problem" comes back ,"This page isn"t working error 403".

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Ed
Ed
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Make sure your video drivers are up to date.

What is "hot spot "Solve the problem""?

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