థండర్బర్డ్ Community Forum

In the past month or two I have been dealing with a constantly recurring issue with Thunderbird getting my emails. Login to server pop.windstream.net with username ----- failed, and then it gives me the option to retry, enter new password, or cancel. 99% of the time, when I hit retry, my email downloads just fine. But I have multiple email accounts that I have to go through the same song and dance on every time I try to download my messages. Sometimes one or more of my email addresses will check and download ok... sometimes all of them will... sometimes none of them will. But choosing the retry option usually yields me good results so it doesn't appear that I have something in my settings that is wrong?? And usually if I shut down of Thunderbird and a restart of it, all email addresses will down;load perfectly the first time I try.

I wonder if it doesn't correlate with a Thunderbird update? I keep hoping that the issue will be resolved as quickly as it came through another update or something but it's been long enough to really start driving me crazy now so can you help me? What is going on with the normally smoothe and agreeable Thunderbird on my very same computer using the very same email addresses all of a sudden?

Thunderbird 128.5.2esr (32-bit) Odd problem in that just one folder was being identified as not being able to be compacted because of Disk Space....not true, plenty of space as I keep it regularly cleaned. I can clear the issue by making another folder of a different name, copying all messages to that folder then running COMPACT on the new folder and nothing is amiss. Run it on the original problem folder and no issues. Delete the original folder and create another with the same old name and transfer the messages to the now new originally named folder. Delete the TEMP folder. Then run a COMPACT on the problem folder and no issues.

Then run compact on the whole message tree and sure enough the COMPACT issue has now moved to a different folder. I suspect you could chase this thing till the cows come home but won't resolve, just moves it from folder to folder.

Now I could just kill Thunderbird and reinstall but this is intriging. Not sure if that would help. Ran TROUBLESHOOT MODE clean with out the only extension I use and no change. Stumped.

Thanks!

OS is Kubuntu 24. TB version is 139. Password was working on the ESR version, but once I upgraded to 139, my password no longer works. I tried going back to the ESR version, but now the password doesn't work on ESR as well. Help ! Email is phlag311@att.net

I get lots of emails & like to reread some of them. I archive really important ones but nothing stays in my inbox more than a day or two, then they disappear. What's happening? I've changed no settings

Thunderbird 138/139, Windows 11 Pro 23H2. While composing a message, after a few lines the app freezes. Both the compose window and the main TB window freeze. Only opening the Windows Task manager allows me to close them. This did not happen with earlier versions.

If I save the message every few seconds while composing I can get most of the message back and continue after restarting TB. This behavior is the same in both the normal and troubleshooting TB modes. I can't even find a crash log to send to Mozilla.

Where shall I look next?

Thank you!

The Thunderbird search feature use some kind of fuzzy search, but I would like to be able to search for the exact word I typed.

One example is if I look for "assurance", Thunderbird will show results for "assurer", "assurent" in addition to "assurance", but I would like only the email with the exact word "assurance" to be returned (sorry, my last search was using a French term, but you get the gist of my question even if you don't speak French). I tried putting the word between double quotes or adding a + sign in front of the word, it doesn't work.

Any option I didn't see that would let me do this or is it a feature request I'm asking here? I didn't find anything in the documentation, nor any add-on that would be helpful. Even when I’m sorting the results by relevance, with the number of emails I have, it's not as helpful than finding the exact word(s) I'm searching, which is what I want most of the time.

Mozilla's documentation on IMAP Synchronization Mozilla's documentation on IMAP Synchronization indicates

"Non-synchronized messages are still accessible within Thunderbird. The only difference is that rather than downloading the entire message, only the message "headers" are downloaded. (Message headers contain information like the sender, recipient(s), subject, etc - everything except the body of the message.) The message body is not downloaded until you click on the message in the message list"

Under what settings (e.g. Sync messages checked or unchecked) does this behavior apply?

Thanks.

Is there a way to preempt the initial download when connecting an IMAP account initially?

Presuming you plan to make "Keep messages in all folders for this account..." UNchecked, I've found I can only go into settings as soon as possible after connecting the IMAP account to cut off the automatic start of downloads for local email copies. I then search for the email files locally (am configured for maildir) and manually delete.

Not the end of the world, but seems a bit janky. Is there a way you're supposed to be able to set synchronization settings BEFORE Tb starts syncing?

Thanks.

So....shame on me, but I have some 19,870 emails dating back a couple of years of which I've done nothing about until now after having other TB email issue. Now it's time to tackle this problem. I've been clicking on my mouse like a robot just going down the line getting rid of all these old emails that at this point mean nothing to me. Obviously after a couple of years they're meaningless and anything important I might've needed, I've dealt with. Is there a way to delete the rest of these unwanted-unneeded emails other than just clicking away as I've been doing. Also....this has caused a problem with compacting my Inbox emails. Any help out there would be greatly appreciated!

Thank you, Michael....

I copied my profile from old computer, put TB on new computer, copied the profile to overwrite the profile on new computer- all seemed fine but no names, no email copies, no data. I followed the instructions, no what?

I need assistance to setup my accounts correctly in my unified inbox. A few times I have lost some messages, when sending mail, they go out from both accounts Is there a way to chat with someone, and to share screenshots. I look forward to hear.

I have had an ongoing problem with Thunderbird being unable to log into the various mail servers that I use. I've tried repeatedly to solve this problem and have been able to cure it in the past by clearing the cache, but it recurs over and over again. I cannot keep wasting my time like this. I'm an independent contractor and I need to be able to use my e-mail client consistently. I've got work to do! This morning, it's suddenly decided that it cannot log into any of the three services that I use.

Is there a lasting solution to this problem? If not, please tell me and I'll move on peacefully, but please don't keep me chasing my tail for something that cannot be fixed.

I'm having a bit of an issue with moving emails between my accounts in Thunderbird, and I'm hoping someone can shed some light on what I'm doing wrong.

When I move an email from one account (let's call it the source) to another (the destination), it seems to only move it locally on my computer. The email appears in the destination folder, but it never actually gets deleted from the source account's server.

If I click on the inbox of the source account again, Thunderbird just re-syncs with the server and downloads the same email all over again. In my mind, when I "move" something, it should be gone from the original location. It feels more like a "copy and then forget to delete" situation.

I'm trying to figure out how to make the "move" action permanent. I want the email to be completely removed from the source account when I move it, not just hidden on my local client until the next sync.

Is there a setting I'm missing, or is this just how Thunderbird handles moving emails between accounts? It's making it a real headache to keep my inboxes organized.

Thanks in advance for any help!

Hi there, I'm experiencing an issue with the Microsoft Teams add-on in Thunderbird, specifically when using it with multiple Microsoft Exchange accounts.

Issue Description:

Previously, I was able to select between accounts using the Teams icon in the toolbar without any problems. However, after switching operating systems, the behavior has changed:

• When I hover over the Teams icon in the toolbar, the account selection menu appears as expected.
• As soon as I move the mouse to select an account from the menu, the menu disappears immediately before I can click anything.
• I've made sure that the mouse doesn't leave the icon or jump erratically, but the menu still vanishes every time.

This only started happening after I changed my OS. On my previous setup, the add-on worked fine.

Fixes Attempted:

• Removed and re-added the Exchange Accounts
• Reinstalled the Owl for Exchange add-on
• Fully uninstalled and reinstalled Thunderbird, including manually deleting the profile data folder
• Disabled hardware acceleration

So far, nothing has resolved the issue, and I haven’t found any other reports of this specific behavior online.

The attached image shows the account selection menu when hovering over the teams add-on, but as soon as the mouse moves over to the menu it disappears.

System and Application Details:

• Thunderbird Version: 139.0.1 (64-bit)
• Operating System: Kubuntu 25.04
• Desktop Environment: KDE Plasma 6.3.4
• Display Manager: X11
• Kernel Version: 6.14.0-15-generic (64-bit)

Any suggestions or workarounds would be greatly appreciated.

Some years ago I found it very useful to create group address books within my overall Address Book. However, when I created a new one last week, after first entering two new-to-me contacts into it, I could not find any way to copy other contacts from my general list into the new group. IOW, in order to add OldFriend1. OldFriend2, etc to NewGroup, it seemed that while inside NewGroup I would have to type each of them in, one by one, as if brand new. Right-clicking on OldFriend brought up a menu that offered Edit and Delete, but *not* Copy, let alone "Add to Group." Can it really be true that there's no easy way to simply *add* OldFriend1, etc, to NewGroup without having to create duplicate entries? Thank you!

(Using 115.11.0, 64-bit edition, in the Windows 10 Pro environment.)

I am getting this message when I try to download my gmail emails into Thunderbird:

400. That's an error. The server cannot process the request because it is malformed. It should not be retried. That's all we know.

The other day Thunderbird stopped downloading emails from gmail. Before that everything worked fine. I have no idea how to correct this error because it is very important I keep getting those emails in Thunderbird.

Please help. Thank you in advance and have a wonderful and joyous day. Be safe and stay healthy.

John K.